Terms and Conditions
Platform ClotGaming –
Guide Member Complete

Introduction and Acceptance of Terms

Welcome to ClotGaming. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("Member" or "User") and ClotGaming ("we", "Platform" or "company"). These Terms govern your use of the website clotgaming.fun and all services, games, mobile applications, and content provided by ClotGaming.

By registering an account, logging in, or using any part of the ClotGaming platform, you are deemed to have read, understood, and agreed to be bound by all provisions of these Terms, as well as the Privacy Policy and applicable game-specific rules.

ClotGaming reserves the right to update these Terms at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

Member Eligibility

To register and use ClotGaming's services, you must meet the following eligibility requirements:

• Aged at least 18 years of age at the time of registration.
• Having full legal capacity to enter into binding agreements.
• Not a citizen or resident of any jurisdiction where online gambling is prohibited.
• Not be on the self-exclusion list of any recognised responsible gaming programme.
• Registering in a personal capacity, and not as a representative, agent, or on behalf of any other party.

Employees, contractors, and immediate family members of clotgaming staff are not permitted to register as members or participate in any platform promotions.

Registration and Account Management

Each individual is only permitted to open and maintain one (1) active account only at ClotGaming. Holding duplicate accounts is strictly prohibited, regardless of whether those accounts are registered under a different name, email address, phone number, or IP address.

During registration, you are required to provide accurate, current, and complete information. The details you must supply include:

• Full name as per official identification document
• Valid date of birth
• An active and reachable email address
• Active mobile phone number
• Full current residential address

ClotGaming conducts an Identity Verification (KYC) process that requires you to upload a valid proof of identity such as your MyKad or passport before your first withdrawal is processed. This process is in place to protect your account security and to meet the platform's compliance requirements.

Deposit and Withdrawal of Funds

ClotGaming processes all deposits and withdrawals in Malaysian Ringgit (MYR). Accepted payment methods include DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and local bank transfers.

Deposit: The minimum deposit is MYR 30 per transaction. Deposits are generally credited to your account within minutes once payment is confirmed by the payment processor. ClotGaming is not responsible for any delays caused by third parties such as banks or payment processors.

Withdrawal: The minimum withdrawal is MYR 50 per request. Withdrawal requests are processed within 1 to 3 business days, subject to completed KYC verification. ClotGaming reserves the right to request additional documents for verification purposes before approving any withdrawal.

• Funds must be returned to the same payment method used for the original deposit.
• Withdrawals to third-party accounts are not permitted.
• Daily and weekly withdrawal limits may apply — check your profile page for the latest information.
• ClotGaming reserves the right to withhold withdrawals while an investigation into suspicious activity is ongoing.

Bonuses, Promotions and Special Offers

ClotGaming offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to the specific terms and conditions of each promotion, which should be read alongside this general Terms document.

The general rules applicable to all bonuses at clotgaming are as follows:

• Bonuses are available to one (1) account only. Attempting to claim the same bonus more than once — whether through another account, a different device, or any other means — will result in bonus cancellation and may lead to account suspension.
• Rollover requirements (wagering requirements) must be fulfilled in full before any bonus funds can be withdrawn. Rollover requirements vary by bonus type — refer to the specific promotion terms for details.
• ClotGaming reserves the right to void bonuses and associated winnings if there is evidence of abuse or any attempt to manipulate the bonus system.
• Unused bonuses that are not claimed within the designated validity period will expire automatically.
• Certain games may not count, or may count at a different rate, towards meeting the bonus rollover requirements.

Game Rules

All games available at ClotGaming are operated by a fair system. Casino games use a certified Random Number Generator (RNG), while Live Casino games feature real dealers in a controlled studio environment.

Members agree to:

• Play exclusively with their own real money.
• Not use any third-party software, bots, or automated scripts while playing.
• Not attempt to exploit technical vulnerabilities or errors in the game software.
• Acknowledging that game results recorded by the clotgaming system are final under all circumstances.

In the event of a technical disruption during an active game round, clotgaming will resolve the round based on system records. If resolution is not possible, the wager will be returned to the member's account.

Prohibited Conduct and Activities

ClotGaming maintains a zero-tolerance policy against dishonest, unlawful, or integrity-compromising activity on the platform. The following activities are strictly prohibited:

• Fraud and forgery: Using a false identity, forged documents, or inaccurate information during registration or the KYC process.
• Money laundering: Using the clotgaming platform to process, conceal, or transfer illegally obtained funds.
• Dangerous Partnerships: Colluding with other players to manipulate game outcomes, particularly in poker or player-versus-player games.
• Bonus abuse: Opening multiple accounts to claim registration bonuses more than once, or deliberately exploiting promotional terms.
• Use of technical aids: Using a VPN, proxy, or any software to conceal your actual location or bypass geographical restrictions.
• Threats and harassment: Threatening, insulting, or harassing clotgaming support staff or other members.

Account Closure and Suspension

Voluntary closure: Members may close their ClotGaming account at any time by contacting our support team. Any remaining balance (after deducting bonuses that have not met rollover requirements) will be processed for withdrawal in accordance with our standard procedures.

Closure by clotgaming: ClotGaming reserves the right to close or suspend any account, with or without prior notice, under the following circumstances:

• Violation of any provision under these Terms
• Suspected fraud or illegal activity
• Unable to Verify Member Identity
• At the member's own request (self-exclusion)
• If required by law or regulatory authority directive

Programme Responsible Gaming ClotGaming allows members to voluntarily apply for self-exclusion for a chosen duration. Members who apply for self-exclusion will not receive any promotional communications from ClotGaming during that period.

Liability Limits

To the extent permitted by applicable law, ClotGaming, its directors, employees, partners, and suppliers shall not be liable for:

• Indirect loss of profits, revenue, data, or business opportunities resulting from use of the platform.
• Service disruptions, delays, or failures arising from events beyond ClotGaming's control (force majeure).
• Acts or omissions of third-party service providers, including payment processors, game providers, or infrastructure suppliers.
• Unauthorized access to your account resulting from your own negligence in safeguarding your password.

Disputes and Complaints Procedure

ClotGaming is committed to resolving any disputes or complaints in a fair and transparent manner. If you have a complaint regarding gameplay, transactions, or our services, please follow the procedure below:

• Step 1: Contact the ClotGaming customer support team via live chat or email with full details of your issue.
• Step 2: Our team will acknowledge receipt of your complaint within 24 hours and provide a case reference number.
• Step 3: An investigation will be conducted and clotgaming will provide a response within 5 business days.
• Step 4: If you are not satisfied with the resolution provided, you may request a review by senior management.

All complaints must be submitted within 30 days from the date of the disputed incident. Complaints submitted after this period may not be processed.

Amendment to Terms and Conditions

ClotGaming reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. The latest version of the Terms will always be available on this page, with the update date clearly stated at the top of the document.

It is your responsibility to check this page periodically to stay informed of the latest terms. Continued use of the ClotGaming platform after changes are published constitutes your acceptance of the updated terms.

For significant changes, ClotGaming will endeavour to notify active members via email or in-platform notification, although this is not an obligation. You are encouraged to subscribe to your account notifications so you do not miss any important updates.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operations of the ClotGaming platform. Any legal action or proceedings relating to these Terms shall be brought before a court or tribunal of competent jurisdiction.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law, that provision shall be deemed inapplicable to the extent necessary, while all remaining provisions shall continue in full force and effect.

This document was last updated on 1 January 2026. All rights reserved © 2026 ClotGaming. All rights reserved.