Data Protection

Privacy Policy
ClotGaming –
Your Data Protected

We understand that privacy is a serious matter. This document transparently explains how clotgaming collects, stores, uses, and protects the personal information of our members in Malaysia.

Last Updated: 1 January 2026

How ClotGaming Protecting Your Privacy

Six key pillars of ClotGaming's data protection approach that you should know.

256-bit SSL Encryption

All data transmitted between your device and ClotGaming servers is protected by 256-bit SSL encryption — the same security standard used by major banking institutions.

No Data Selling

ClotGaming never sells, rents, or transfers your personal data to any third party for marketing purposes without your explicit consent.

Segmented Database

Your financial data is stored separately from your profile data in independently protected databases, reducing the risk of exposure in the event of a security incident.

Internal Access Controls

Only clotgaming staff with a legitimate business need are permitted to access member personal data. All access is logged and audited on a regular basis.

Data Protection Compliance

ClotGaming's privacy policy aligns with recognised data protection principles, including purpose notification for data collection and members' right of access to their personal data.

Easy Unsubscribe Options

You may opt out of marketing communications from ClotGaming at any time via your account settings, with no conditions or fees.

Section 01

Introduction and Scope of This Policy

This Privacy Policy is published by ClotGaming ("we", "Platform", or "company") and applies to all users accessing the website clotgaming.fun, the clotgaming mobile app, and all related services ("Services").

We take our responsibility to protect your personal data seriously. This document aims to explain clearly and transparently what information we collect, why we need it, how it is used, and the rights you hold over that data.

By using ClotGaming's services, you agree to the collection and use of personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

This policy should be read together with the Terms and Conditions ClotGaming, which constitutes the entire agreement between you and our platform.

Section 02

Types of Personal Data We Collect

ClotGaming only collects personal data necessary for legitimate operational purposes. The following are the main categories of data we collect:

Data Category Example Information Requirements
Identification Data Full name, date of birth, MyKad/passport number Mandatory
Contact Data Email address, mobile number, residential address Mandatory
Financial Data Deposit/withdrawal records, payment methods (excluding full card numbers) Mandatory
Usage Data Game history, activity logs, session duration, wagering Automatic
Technical Data IP address, device type, browser, operating system Automatic
Cookie Data Language preferences, login sessions, display settings Options

We do not collect information irrelevant to platform operations, such as biometric data, religious beliefs, or political views.

Section 03

How ClotGaming Collects Your Personal Data

ClotGaming collects your personal data through several different channels:

  • Account Registration: When you complete the registration form on ClotGaming, basic information such as your name, email, and phone number is collected directly from you.
  • KYC Process: During identity verification, you upload a copy of your identification document. This document is processed to verify your identity and stored securely.
  • Financial Transactions: Every deposit and withdrawal is recorded in our system for accountability and compliance purposes.
  • Platform Usage: Gaming activity, site navigation, and platform interactions are automatically recorded to improve the user experience.
  • Support Communications: Your conversations with the ClotGaming customer support team via live chat or email are stored for reference and quality control purposes.
  • Cookie Technology: Cookies and similar tracking technologies are used when you browse our website (see Section 08 for more details).

ClotGaming has never purchased personal data lists from third parties to market to individuals who have had no prior interaction with our platform.

Section 04

Purpose of Using Your Personal Data

Collected data is used solely for legitimate purposes directly related to ClotGaming's operations. The primary purposes for data use are as follows:

  • Account Management: To create, verify, and maintain your ClotGaming account.
  • Transaction Processing: To accurately and securely process your deposits, withdrawals, and all financial transactions.
  • KYC and Anti-Money Laundering (AML) Compliance: To fulfil legal compliance obligations related to identity verification and financial crime prevention.
  • Service Improvement: Anonymised usage data is analysed to understand usage patterns and improve the ClotGaming platform.
  • Service Communications: To send important notifications about your account, transaction confirmations, and security updates.
  • Targeted Marketing (with consent): To send promotional offers, bonuses, and new game information to members who have consented to receive them.
  • Fraud Prevention: To detect and prevent fraudulent activity, account misuse, or security threats.
  • Responsible Gaming: To identify gaming patterns that may require responsible gaming intervention.
Section 05

Data Sharing with Third Parties

ClotGaming does not sell members' personal data to any party. However, there are specific situations where we may need to share data with selected third parties for legitimate operational purposes:

  • Payment Processors: Required transaction information is shared with payment gateways such as DuitNow and FPX to process deposits and withdrawals. These processors have their own privacy policies and are bound by data protection agreements with clotgaming.
  • Game Providers: Usernames and session data may be shared with third-party game providers solely for the purpose of game delivery.
  • Relevant Authorities: ClotGaming will disclose personal data to government authorities or law enforcement if required by law, court order, or valid legal process.
  • Audit & Compliance Services: Independent auditors who verify game fairness and operational compliance may access limited data required for their duties.

Our Guarantee: All third parties receiving data from ClotGaming are bound by strict data confidentiality agreements and are only permitted to use the data for specified purposes.

Section 06

Data Security Measures at clotgaming

We continuously invest in security infrastructure to ensure your personal data is protected at all times. The technical and organisational measures we employ include:

  • 256-bit SSL/TLS encryption for all data communications between your device and ClotGaming servers.
  • Database protected with role-based access controls (RBAC) — each staff member only accesses data relevant to their responsibilities.
  • 24/7 security monitoring to detect suspicious activity or intrusion attempts.
  • PCI-DSS certified payment processors ensure that payment card information is not stored on clotgaming servers.
  • Two-factor authentication (2FA) is available and encouraged for all member accounts.
  • Regular penetration testing by independent security experts.
  • Clear incident response procedures in the event of a data breach.

Important: While we take all reasonable measures, no security system is entirely risk-free. You are also responsible for maintaining the security of your own password and device.

Section 07

Data Retention and Deletion

ClotGaming retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

As a general guide:

  • Active account data: Retained for as long as your account is active and for the required period following account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for the minimum period prescribed by laws governing financial services — typically no less than 7 years.
  • Support communication logs: Retained for 3 years from the date of interaction for reference and dispute resolution purposes.
  • Cookie and technical data: Retained in accordance with the defined cookie validity period, and generally not exceeding 2 years.

When data is no longer needed, ClotGaming will securely delete or anonymise it so that it can no longer be linked back to your identity.

Section 08

Cookies and Tracking Technologies

ClotGaming uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Functional Cookies: Stores your preferences such as language, display settings, and game choices to streamline your experience.
  • Analytics Cookies: Helps us understand how users interact with the platform through anonymous statistical data. You may opt out of this.
  • Marketing Cookies: Used to deliver relevant promotions. You can manage this preference through your account settings.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the ClotGaming platform.

Section 09

Your Rights Regarding Personal Data

As a ClotGaming member, you have several important rights regarding your personal data that we hold. These rights include:

Right of Access

You have the right to request a copy of the personal data ClotGaming holds about you at any time.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request a correction through your account profile page.

Right to Erasure

You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

You have the right to request your personal data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

In certain circumstances, you may request that ClotGaming restrict the processing of your data while a dispute is being resolved.

To exercise any of the above rights, contact the ClotGaming support team via live chat or email. We will process your request within 30 days of receipt.

Section 10

Children's Privacy Protection

ClotGaming services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If you believe a minor has registered an account at clotgaming or provided us with their personal data without parental or guardian knowledge, please contact our support team immediately. We will investigate and take appropriate action, including deleting the data and closing the account in question.

Warning: If you are a parent or guardian and suspect your child has accessed this platform, please contact us immediately at [email protected].

Section 11

Amendments to This Privacy Policy

ClotGaming reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or relevant technological developments.

The latest version of this Privacy Policy is always available on this page with the update date clearly stated. For significant changes, we will endeavour to notify active members via email or in-platform notification at least 7 days before the changes take effect.

Continued use of clotgaming services after any changes to the Privacy Policy are published will be considered your acceptance of the updated version. We encourage you to review this page periodically.

Section 12

How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by clotgaming, please contact us via:

  • Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the ClotGaming website or app.
  • Email: Send your inquiry to [email protected] with the subject line "Data Privacy Inquiry".

Our team will acknowledge receipt of your inquiry within 24 hours and provide a response within 7 business days for most requests. More complex requests may take up to 30 days to be fully resolved.

You can also manage many of your privacy preferences directly through your ClotGaming account settings page, including marketing communication preferences and cookie management.

This document was last updated on 1 January 2026. All rights reserved © 2026 ClotGaming.

Play at ClotGaming with Peace of Mind

Your personal data is protected by industry-grade encryption and a transparent privacy policy. Register today and enjoy a safe, enjoyable gaming experience.

256-bit SSL Encryption
No Data Selling
Your Data, Your Rights

Age limit 18+. Play responsibly. Responsible Gaming Information.

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