Frequently Asked Questions
clotgaming —
All Answer here

The minimum age requirement is 18 years old. This is a mandatory requirement and cannot be waived. During registration, you must confirm that you are 18 years of age or older. During the KYC verification process, your age will be verified through an identity document such as your MyKad. Accounts found to belong to underage individuals will be closed immediately.

No. Each individual is only permitted to have one active account only at ClotGaming. Creating multiple accounts is a violation of the terms of service and may result in the suspension or closure of all related accounts, including the forfeiture of any balances or bonuses. If you are experiencing issues with an existing account, please contact our support team for assistance.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. You will need to upload a clear photo of your MyKad (front and back) or passport (bio data page). KYC protects you from account misuse and ensures your funds are sent to the right person. The process is usually completed within 24 business hours.

Changes to personal information such as email and phone number require additional identity verification for security purposes. Login to your account and go to Account Settings, or contact the live chat support team to begin the change process securely.

Click the "Forgot password?" link on the login page. Enter your registered email address and we will send you a password reset link. Check your inbox including your spam folder. The link is valid for 24 hours. If you are still experiencing issues, contact our live chat support.

If you wish to permanently close your account, contact the clotgaming support team via live chat. Before closure, make sure you have withdrawn all remaining balance. Alternatively, if you just need a break, consider the option of self-exclusion that can be activated for a set period without permanently closing your account.

Yes, you can register directly through the ClotGaming app for Android and iOS. The in-app registration process is the same as the web version — fast, simple, and secure. Download the app from the App ours to get started.

clotgaming accepts a range of popular payment methods in Malaysia:

• DuitNow — real-time transfer, credited instantly
• FPX (Financial Process Exchange) — secure online bank transfer
• Touch 'n Go eWallet — popular local e-wallet
• Boost — mobile e-wallet
• GrabPay — for users within the Grab ecosystem
• Visa / Mastercard — international credit and debit cards

All transactions are in Malaysian Ringgit (MYR).

The minimum deposit at clotgaming is MYR 30. Funds are typically credited to your account within minutes after payment is confirmed for methods such as DuitNow and e-wallets. For credit/debit cards, processing time may be slightly longer depending on your bank.

Withdrawals to local bank accounts and DuitNow are processed within 1–3 business days after KYC verification is complete. For e-wallets such as TNG and Boost, processing times are typically faster. Your first withdrawal requires KYC verification, which usually takes up to 24 business hours. All subsequent withdrawals are processed more quickly.

The minimum withdrawal is MYR 50. There is no standard daily maximum withdrawal limit, although large withdrawal amounts may require additional security reviews. For any inquiries about your transaction limits, contact our support via live chat.

If your deposit has not been credited after 30 minutes, check the following:

• Confirm that the payment was successful on your bank or e-wallet end (check your statement or notification).
• Make sure you are using the correct clotgaming account when making a deposit.
• Check your email for any transaction-related notifications.

If it still has not come through after 1 hour, contact our live chat support with proof of payment (screenshot) for immediate resolution.

clotgaming does not charge processing fees for standard deposits or withdrawals. However, third-party payment providers such as banks or credit card companies may apply their own charges. We recommend checking with your payment provider regarding any fees that may apply.

No. For security and regulatory compliance, all withdrawals must be made to a bank account or e-wallet that is registered in your own name — the same name as on your ClotGaming account. This is a standard policy that protects you from any misuse.

The welcome bonus is automatically credited after you make your first deposit into your clotgaming account. You do not need to enter any special promo code — the bonus will appear in your account automatically. The bonus value and applicable rollover requirements can be found on the Promotions ours.

Rollover (also known as playthrough or wagering requirement) is the total amount you need to wager before a bonus can be converted to cash and withdrawn. For example, if you receive a MYR 100 bonus with a 10x rollover requirement, you need to place bets totalling MYR 1,000 before the bonus funds can be withdrawn. The specific rollover requirement for each promotion is clearly stated on the Promotions.

No, bonus funds cannot be withdrawn before the rollover requirements are fully met. However, you may choose to cancel an active bonus through your account settings — but this means the bonus will be forfeited and cannot be reclaimed. Your original deposit funds (not bonus funds) can be withdrawn at any time.

clotgaming offers a variety of ongoing promotions for loyal members including:

• Weekly cashback — percentage returns on your weekly net losses
• Reload bonus — additional bonus on your 2nd deposit and beyond
• Game-specific promotions — special offers tied to specific slots or casino games
• VIP & Loyalty Programme — exclusive benefits for active players
• Seasonal promotions — offers for festive seasons and special events

Check the Promotions for the latest offers.

There are several reasons why you may not be eligible for a particular promotion:

• Your account has not completed KYC verification
• You have already claimed this promotion before (new member exclusive promotion)
• You still have another active bonus with an incomplete rollover
• This promotion has expired.

Contact our live chat support if you need further clarification on your promotion eligibility.

Yes, each bonus has its own validity period. This is usually stated in the relevant promotion's terms on the Promotions. Unused bonuses or incomplete rollovers within the validity period will be automatically forfeited. Make sure you read the terms of each promotion before claiming it.

clotgaming offers a wide range of game categories on one integrated platform:

• Casino — baccarat, roulette, blackjack, poker and more
• Slots — hundreds of slot machines from the world's leading providers
• Live Casino — real-time live dealers in high video quality
• Sports — local and international sports betting
• Wagering — multiple online wagering options

Some Slot Games at clotgaming offer a demo (free play) mode that lets you try the game without using real money. This is the best way to familiarise yourself with a new game before wagering with real money. To access demo mode, log in to your account and look for the "Demo" or "Free" button on the game you want to try.

Yes, ClotGaming is fully optimised for mobile. You can play directly through your mobile browser without downloading anything. For a better experience, download the official ClotGaming app for Android or iOS from the App ours. The app offers smoother performance and additional features such as biometric login.

If a game freezes or stops, all your transactions and game history are automatically saved by the system. Try the following steps: refresh the page, log out and log back in, or try a different browser. Your account balance will not be affected. If you believe a wager was not settled correctly, contact support with the game ID or the time and date of the incident.

Yes, all games on ClotGaming use Random Number Generator (RNG) technology that has been verified and certified by independent testing bodies. This ensures every spin, card hand, or game round is completely random and fair — no outcome manipulation occurs. Game fairness is a top priority at ClotGaming.

clotgaming provides live streaming for selected sports matches directly within the platform. This feature is available to members with an active account and account balance. It allows you to watch and place real-time bets simultaneously — a far more engaging experience than betting blind. Check the Sports for currently available matches.

clotgaming uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal data is stored in systems protected by multiple layers of security and is not shared with third parties without your consent, except as stated in the Privacy Policy ours.

Two-factor authentication (2FA) adds a second layer of security to your account — when you log in, in addition to your password, you will also need to enter an OTP (One-Time Password) sent to your mobile phone. To enable 2FA, login to your account, go to Account Settings → Security, and follow the instructions to enable 2FA. We strongly recommend all players activate this feature.

Act now:

• Change your password immediately through your account settings
• Enable 2FA if you haven't done so
• Contact our live chat support to temporarily freeze your account during an investigation.
• Review your login history and transaction history for any unrecognised activity.

Our security team will investigate and take immediate action to protect your account.

All financial transactions at clotgaming go through a PCI-DSS certified payment processing system (Payment Card Industry Data Security Standard) — the highest security standard in the online payments industry. Credit card numbers and sensitive financial information are never stored directly on clotgaming servers. Every transaction is also monitored by a real-time fraud detection system.

Yes, ClotGaming has Privacy Policy that clearly explains how your personal data is collected, used, stored, and protected. This policy also outlines your rights as a user, including the right to access, correct, or request deletion of your data. We recommend reading it before you register.